Man with Van Merton Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Merton Park provides removal and related transport services within its service area. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Man with Van Merton Park, the provider of man and van, removal and transport services.
1.2 "Customer" means any individual, partnership, company or organisation that requests or uses the services of the Company.
1.3 "Services" means any man and van, removal, relocation, collection, delivery, loading, unloading, packing, or related services provided by the Company within its operating area.
1.4 "Vehicle" means any van or other vehicle operated by or on behalf of the Company for the purposes of providing the Services.
1.5 "Goods" means any furniture, personal belongings, equipment, boxes, or other items entrusted to the Company for removal, transport, storage or related handling.
1.6 "Booking" means a confirmed order for Services agreed between the Company and the Customer, including the agreed date, time, locations, and price estimate or rate.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers, including local moves, transport of single or multiple items, and small to medium removals within the Company’s regular service area.
2.2 The Company may, at its discretion, agree to undertake services outside its usual operating area, subject to availability, journey time, and any additional charges for distance, travel time, tolls, congestion charges or related costs.
2.3 The Company does not provide specialist removal services for items requiring dedicated technical handling, such as industrial machinery, specialist medical equipment, or items requiring dismantling by qualified tradespersons, unless expressly agreed in writing.
2.4 The Company reserves the right to refuse to move any item which, in the driver’s reasonable opinion, is unsafe to transport, inadequately packed, illegal, hazardous, or may cause damage to the Vehicle, property, or other Goods.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted communication channels. A Booking is only confirmed when the Company has accepted the request and provided confirmation of the date, time and agreed pricing structure.
3.2 The Customer must provide accurate and complete information at the time of Booking, including:
a) The collection and delivery addresses, including details of access, parking restrictions, and floor levels.
b) The approximate volume or list of Goods to be moved.
c) Any particularly heavy, fragile or valuable items.
d) Any special requirements such as dismantling, reassembly, packing assistance, or additional stops.
3.3 The Company’s quotation or estimated price is based on the information provided by the Customer. If that information is incomplete, inaccurate, or changes on the day, the Company reserves the right to adjust the charges accordingly.
3.4 The Customer is responsible for ensuring that suitable parking is available at both collection and delivery locations. Any parking fines, penalties or additional charges resulting from a lack of suitable parking, or delays caused thereby, may be added to the final invoice.
4. Estimates, Pricing and Additional Charges
4.1 Prices may be quoted as a fixed price for the job or as an hourly rate, with any minimum booking period clearly stated at the time of Booking.
4.2 Estimates are based on normal access conditions and the information supplied by the Customer. The Company reserves the right to reasonably amend the charges where:
a) The move takes longer than anticipated due to factors beyond the Company’s control.
b) There are additional items not disclosed at the time of Booking.
c) Access is restricted or involves unexpected obstacles, such as long carrying distances, extra flights of stairs, or absence of a working lift.
d) There are delays caused by the Customer, building management, or third parties.
4.3 Time-based charges begin from the agreed arrival time or the actual arrival time at the collection address, whichever is later, and continue until completion of unloading or as otherwise agreed.
4.4 In addition to the basic charges, the Customer is responsible for any congestion charges, tolls, parking fees, ferry charges, low emission zone or similar charges incurred in the performance of the Services.
5. Payments
5.1 Unless otherwise agreed in advance, payment is due immediately on completion of the Services, and prior to the Vehicle being unloaded at the final destination where practicable.
5.2 The Company may require a deposit or full prepayment to secure a Booking, particularly for larger moves, long-distance work or peak dates. Any such deposit requirements will be communicated at the time of Booking.
5.3 The Company accepts payment via the methods it specifies from time to time. The Customer is responsible for ensuring that cleared funds are available when payment is due.
5.4 Where payment is not made when due, the Company reserves the right to:
a) Withhold delivery of Goods until payment is received in full.
b) Charge reasonable interest on overdue amounts at the statutory rate.
c) Recover from the Customer all reasonable costs and expenses incurred in the collection of overdue sums, including legal and debt recovery costs.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a Booking by giving the Company as much notice as possible.
6.2 Where the Customer cancels a Booking, the following cancellation terms may apply unless otherwise stated at the time of Booking:
a) More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion.
b) Between 24 and 48 hours before the scheduled start time: the Company may charge up to 50 percent of the agreed price or retain an equivalent portion of any deposit.
c) Less than 24 hours before the scheduled start time or on arrival: the Company may charge up to 100 percent of the agreed price.
6.3 If the Customer wishes to change the date, time, or details of the Booking, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. Additional charges may apply if the change results in increased time, distance or labour.
6.4 The Company reserves the right to cancel or reschedule a Booking where it is unable to perform the Services due to reasons beyond its reasonable control, including but not limited to vehicle breakdown, severe weather, accidents, illness, or other events of force majeure. In such cases, the Company will notify the Customer as soon as practicable and will either rearrange the appointment or refund any deposit paid. The Company will not be liable for any indirect or consequential loss arising from such cancellation.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Properly packing and securing all Goods unless packing services have been specifically requested and agreed.
b) Ensuring fragile items are clearly marked and adequately protected.
c) Dismantling furniture or equipment that cannot be safely moved in one piece, unless dismantling has been agreed as part of the Services.
d) Arranging appropriate insurance for high value or delicate items, in addition to any cover provided by the Company’s own policies.
e) Being present, or arranging for an authorised representative to be present, at collection and delivery to direct the movers, confirm items, and sign any job completion documents.
7.2 The Customer must ensure that all Goods to be moved are free from infestation, hazardous substances, and illegal items.
7.3 The Customer must not request the Company to transport any items prohibited by law or any items that may present a risk to health, safety, or property.
8. Excluded and Restricted Items
8.1 The Company will not knowingly carry:
a) Explosives, firearms, ammunition or other weapons.
b) Illegal drugs or contraband.
c) Hazardous, toxic, flammable or corrosive substances.
d) Live animals, plants requiring special conditions, or perishable foodstuffs likely to spoil in transit.
8.2 The Company accepts no liability for loss or damage to any such excluded items where they have been packed or concealed within other Goods without the Company’s knowledge.
9. Liability for Loss or Damage
9.1 The Company will exercise reasonable care and skill in providing the Services. If the Company is found liable for loss of or damage to the Customer’s Goods, such liability will be limited as set out in these Terms and Conditions.
9.2 The Company’s liability in respect of any claim for loss or damage to Goods, however arising, shall not exceed a reasonable estimated value for the damaged or lost item, subject to any overall limit agreed with the Customer.
9.3 The Company shall not be liable for:
a) Pre-existing damage, wear and tear, or inherent defects in the Goods.
b) Damage resulting from inadequate packing or protection by the Customer where the Company did not provide packing services.
c) Loss or damage to fragile items such as glass, mirrors, china, artwork or electronics unless properly packed and clearly identified.
d) Loss of data, software or digital content from computers or electronic devices.
e) Any indirect or consequential loss, including loss of profits, loss of opportunity or emotional distress.
9.4 The Company’s total aggregate liability in respect of any one job shall not exceed a reasonable limit proportionate to the value of the Services and the Goods, as determined under applicable law, unless a higher limit is expressly agreed in writing.
9.5 The Customer must inspect the Goods and property as soon as reasonably possible after completion of the Services and notify the Company of any apparent loss or damage in writing within a reasonable period. Failure to do so may affect the Company’s ability to investigate and may limit or extinguish any potential claim.
10. Property Damage
10.1 The Company will take reasonable care to avoid damage to walls, floors, doors and other property while carrying out the Services. However, the Customer acknowledges that minor scuffs or marks can occur in confined spaces and accepts that such cosmetic damage may not give rise to a claim.
10.2 The Customer is responsible for protecting flooring, carpets and surfaces if they require a higher level of protection, such as during adverse weather or where the surfaces are particularly delicate.
10.3 The Company shall not be liable for damage to property where:
a) The damage results from moving items that could not reasonably be moved without risk of damage to the property or item, and the Customer requested that the move be attempted.
b) Access routes are unusually narrow, low or otherwise restricted.
c) The Customer has failed to disclose known structural weaknesses or defects.
11. Waste and Disposal Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove waste where this has been expressly agreed as part of the Services.
11.2 The Customer must not present household rubbish, construction debris, hazardous waste or other prohibited materials for removal unless a specific arrangement has been made with the Company and any required licences, permits or fees have been addressed.
11.3 Where the Company agrees to remove unwanted items or waste, it will dispose of them at authorised sites in compliance with relevant regulations. Additional charges may apply based on weight, type of material and disposal fees.
11.4 The Customer warrants that any items handed over for disposal are their property or that they have full authority to dispose of them. The Customer shall indemnify the Company against any claims arising from the disposal of items it was not entitled to remove.
12. Delays and Force Majeure
12.1 The Company will make reasonable efforts to adhere to agreed timescales but cannot guarantee precise arrival or completion times. Traffic conditions, accidents, weather, road closures and other external factors may cause delays.
12.2 The Company shall not be liable for any delay or failure in performance where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, severe weather, accidents, road closures, strikes, acts of terrorism, public health incidents, or mechanical breakdowns not caused by a lack of reasonable maintenance.
13. Insurance
13.1 The Company maintains appropriate insurance cover for its operations, including public liability cover in line with industry practice.
13.2 The Customer remains responsible for arranging additional insurance for high value, antique, sentimental or unusually delicate items if required, as the Company’s standard cover may not provide full replacement value for such Goods.
14. Complaints
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the driver or team leader on the day where possible so that immediate steps can be taken to resolve the issue.
14.2 If the matter cannot be resolved on the day, the Customer should submit a written complaint to the Company within a reasonable time, providing full details of the Booking, the nature of the complaint and any supporting evidence.
14.3 The Company will investigate all reasonable complaints and respond within a reasonable timeframe, seeking to achieve a fair resolution.
15. Data Protection and Privacy
15.1 The Company will collect and process personal data about the Customer only to the extent necessary to take bookings, provide the Services, manage payments and handle any enquiries or complaints.
15.2 The Company will take reasonable steps to keep such data secure and will not share Customer information with third parties except where necessary for the performance of the Services, for legal or regulatory purposes, or with the Customer’s consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter or formation, and the provision of the Services.
17. General Provisions
17.1 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
17.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.
17.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, superseding all previous agreements, understandings or arrangements, whether written or oral.
17.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.
