Man with Van Merton Park Privacy Policy
This Privacy Policy explains how Man with Van Merton Park collects, uses, shares and protects personal data relating to its customers and prospective customers. It applies to all Man with Van Merton Park customers in the Merton Park area who use our services, make enquiries, or otherwise interact with us.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy describes the types of information we collect, the lawful bases we rely on, how long we keep your data, who we share it with, and the rights you have in relation to your personal information.
Data Controller
For the purposes of data protection law, Man with Van Merton Park is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you use our services in the Merton Park area.
Personal Data We Collect
We collect only the information necessary to provide our man and van services, manage our relationship with you and comply with legal obligations. The categories of personal data we may collect include:
Identification and contact information, such as your name, residential or business address, collection and delivery addresses, and general location information related to your booking or enquiry.
Communication details, such as your preferred contact method and the content of communications you send to us by form, message or other means.
Service and booking information, such as dates and times of bookings, details about the items to be moved, access details for properties, instructions you provide, and records of quotes and invoices.
Payment and transaction information, such as records of payments made, amounts charged, payment method type and billing-related details. We do not store full card numbers or security codes when payments are processed through third-party payment providers.
Technical and usage data, where applicable, such as basic information about how you interact with our online presence, including device type, general area based on IP address, and basic interaction data used for security and performance monitoring.
Any other information you choose to provide to us directly when making an enquiry, requesting a quote or booking a service.
How We Collect Your Data
We collect personal data in several ways, including:
When you contact us to request information, ask for a quote or make a booking for our man and van services in the Merton Park area.
When you communicate with us by phone, message or other means in relation to an existing or potential booking.
When third-party platforms or service providers forward your details to us after you have requested services through them.
When we record operational details during the fulfilment of your booking, for example collection and delivery times, access details and completion status.
When we obtain limited technical information generated as you access or interact with any online pages or tools we use to support our services.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract. We process your data when it is necessary to enter into or perform a contract with you, including providing quotes, confirming bookings, delivering man and van services, handling payments and communicating with you about your booking.
Legitimate interests. We process certain data where it is necessary for our legitimate interests, and where those interests are not overridden by your rights and freedoms. This includes managing our operations, maintaining service quality, preventing fraud, protecting our vehicles and staff, and maintaining records for business management.
Legal obligation. We process some data because we are required to do so under applicable laws, for example keeping certain financial and accounting records or responding to lawful requests from authorities.
Consent. In limited cases, we may rely on your consent, for example where required before sending certain types of direct marketing messages or when using optional cookies or similar technologies. Where processing is based on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide our man and van services in the Merton Park area, including handling enquiries, providing quotes, confirming bookings, planning routes and completing moves.
To communicate with you about your enquiries, bookings, changes to services, and any issues that arise before, during or after the move.
To manage payments, invoices and receipts, and to maintain accurate financial and transaction records.
To manage our relationship with you, including handling feedback, queries, complaints and after-service support.
To improve and develop our services, including analysing anonymised or aggregated information about how our services are used.
To protect our business, staff and customers, including preventing and investigating potential fraud, misuse of services or damage to property.
To comply with legal and regulatory obligations and to cooperate with law enforcement or regulatory authorities where required.
Data Sharing and Processors
We do not sell your personal data. We may share your information with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act either as independent controllers or as processors that handle personal data on our behalf.
Typical categories of third parties we may share data with include:
Payment service providers that process payments and handle financial transactions in a secure manner.
IT service providers that supply or support systems used for bookings, communication, document storage or security.
Professional advisors, such as accountants or legal advisors, where sharing is necessary for accounting, auditing, compliance or legal support.
Regulators, law enforcement agencies or authorities, where we are required to share information in order to comply with legal obligations or to protect our rights or the rights of others.
Where we use data processors, they only process your personal data on our instructions, must keep it secure and are bound by contractual obligations consistent with data protection law.
International Transfers
Where any of our service providers or systems involve transferring personal data outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with data protection laws. These may include using standard contractual clauses or transferring to countries that have been recognised as providing an adequate level of data protection.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.
Booking and service records are typically kept for a period that allows us to manage any disputes, queries or legal claims related to our services. Financial and invoicing records are retained for the period required by tax and accounting laws.
Where we no longer need personal data for the purposes for which it was collected and no legal obligation requires us to keep it, we will delete it or anonymise it so that you can no longer be identified from it.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and service providers who need it to perform their roles and ensuring that they are subject to confidentiality obligations.
Your Data Protection Rights
As a data subject, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law. These include:
Right of access. You have the right to request confirmation of whether we hold personal data about you and to request a copy of that data, together with information about how we use it.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.
Right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where the processing is required for legal claims.
Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may request that we provide you with the personal data you have given us in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with data protection laws.
Updates To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. Any updated version will apply to all Man with Van Merton Park customers in the Merton Park area from the date it is made available.
