Man With Van Merton Park Terms and Conditions

These Terms and Conditions apply to all bookings made with our man with van Merton Park service and set out the basis on which removals, deliveries, collections, and related transport services are provided. By placing a booking, the customer agrees to be bound by these terms, together with any written quotation, service notes, or instructions accepted by both parties before the job begins. These terms are designed to be clear, fair, and consistent with UK consumer and transport standards, while recognising that each job may vary in scope, timing, access, and handling requirements.

In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person, business, or organisation making the booking. The words “van service”, “removal service”, and “man and van service” may be used interchangeably and refer to the same general service offering. Unless otherwise agreed in writing, all services are provided on a time-based or quotation-based basis and are subject to availability, lawful access, and safe working conditions.

We reserve the right to decline or suspend any booking where the requested work falls outside the agreed service, would be unsafe, unlawful, or would require equipment, staffing, or licensing arrangements not previously confirmed. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Booking process begins when the customer provides accurate details of the items to be moved, the collection and delivery addresses, access conditions, preferred dates, and any special handling requirements. A booking is only confirmed when we accept it, either verbally or in writing, and where relevant, when any required deposit or advance payment has been received. Our man with a van Merton Park service may provide estimates based on the information supplied, but the final service may be adjusted if the actual job differs materially from the original description.

Customers must ensure that all information shared before booking is complete and accurate. This includes item dimensions, stair access, parking restrictions, floor levels, lift availability, fragile items, and any restrictions affecting loading or unloading. If the service involves multiple stops, storage handovers, assembly/disassembly, or waiting time, these details should be disclosed in advance. We may revise the quoted price or cancel the booking if inaccurate information results in additional labour, delay, or risk.

The customer is responsible for being available at the agreed collection and delivery times and for ensuring that there is lawful, safe, and reasonable access for our vehicle and staff. Where access is unavailable, delayed, or more difficult than advised, additional charges may apply in accordance with the quotation or hourly rate. We may refuse to move items that are unsafe, excessively heavy, improperly packaged, or prohibited by law. Any instructions given on the day must not conflict with these Terms and Conditions or with applicable law.

Payments are due in accordance with the quotation, booking confirmation, or invoice issued for the service. Unless we agree otherwise in writing, payment must be made in full on completion of the job, or in advance where a deposit, partial prepayment, or full prepayment has been requested. We accept that moving work may involve variable timing; however, the customer remains responsible for paying all sums properly due for the work undertaken.

Quotes may be fixed-price or estimated, depending on the information available at the time of booking. Fixed-price quotes remain valid only if the service is carried out substantially as described. Estimated quotes may change if the duration, distance, access, waiting time, number of staff, or volume of goods is different from the original assumptions. Additional charges may also arise for congestion, ferry costs, parking charges, tolls, storage, specialist handling, or extra mileage where these have been agreed or are reasonably necessary to complete the job.

Late or failed payments may result in the suspension of services, recovery action, or interest where permitted by law. Any dispute about an invoice must be raised promptly and in good faith, with enough detail to allow us to review the issue. Man with van Merton Park payments may be subject to card processing fees or bank charges where permitted and disclosed in advance. We do not have to release goods or complete future work while overdue sums remain unpaid, except where doing so would be unlawful.

Cancellations and changes

The customer may request a change to the booking date, time, location, or service scope, but any change is subject to our approval and availability. We will try to accommodate reasonable amendments, although this may alter the quotation, timing, or staffing requirements. If the customer asks us to wait, return later, or make a second trip, these requests may be treated as additional services and charged accordingly.

Cancellations must be made as soon as possible. If a booking is cancelled after confirmation, we may retain a deposit or charge a cancellation fee to cover admin time, reserved capacity, and any costs already incurred. Where a cancellation is made at short notice, or where our team has already been dispatched, higher fees may apply. If we have to cancel due to safety, legal, weather-related, access-related, or operational reasons, we will normally offer an alternative date or refund any prepaid amount for the cancelled portion of the service, subject to any non-recoverable costs already incurred.

Liability and customer responsibilities

We will use reasonable care and skill when providing our van and man service, but liability is limited to losses caused by our proven negligence, breach of contract, or failure to exercise reasonable care. We are not responsible for indirect, consequential, or economic losses such as lost profits, missed deadlines, or business interruption unless liability cannot be excluded under law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

The customer must ensure that items are properly packed, labelled, and suitable for transport unless we have expressly agreed to pack them. We are not liable for damage arising from poor packaging, hidden defects, pre-existing damage, inappropriate loading by the customer, or fragile items not disclosed in advance. Where the customer or a third party assists with loading or unloading, they do so at their own risk and must follow reasonable safety instructions. Any claim for damage must be reported promptly, with supporting evidence where possible.

Man with van Merton Park liability does not extend to items whose transport is unlawful, prohibited, or contrary to the warnings or declarations made by the customer. You are responsible for making sure that all goods are owned by you or that you have authority to arrange their movement. You must also remove valuables, cash, passports, jewellery, sensitive documents, and personal data storage devices unless we have expressly agreed to handle them. We are not responsible for loss caused by the customer leaving such items in goods being moved.

Waste regulations and disposal

If the service includes disposal, rubbish removal, or the transport of unwanted items, the customer must clearly identify which items are waste and confirm that they are authorised to dispose of them. We will only carry waste where it is lawful for us to do so and where the collection, transport, and disposal can be completed in compliance with applicable UK waste management rules. We may refuse any waste load that appears hazardous, infectious, unlabelled, or inconsistent with the booked service.

Customers must not place prohibited waste into the van without prior agreement. This includes, but is not limited to, chemicals, asbestos, gas cylinders, medical waste, batteries, oils, solvents, pressurised containers, and other controlled materials. Where waste removal is agreed, the customer acknowledges that lawful disposal may require segregation, transfer to licensed facilities, and additional handling costs. We may request proof of origin, item description, or written confirmation that the waste is non-hazardous.

Waste regulations are governed by UK law, and customers must cooperate with any reasonable request needed to ensure compliance, including providing accurate descriptions and not misrepresenting controlled materials as general rubbish. If unlawful waste is presented, concealed, or discovered during the job, we may stop work immediately and charge for time already spent. Any fines, penalties, clean-up costs, or enforcement action arising from false information supplied by the customer will be the customer’s responsibility, to the extent permitted by law.

Service conditions, delays, and access

We aim to arrive within the agreed time window, but arrival times are estimates and may be affected by traffic, weather, road restrictions, incidents, or previous jobs overrunning. We are not liable for reasonable delays outside our control. If we arrive and the customer is not present, or access is unavailable, we may charge waiting time, abortive visit fees, or redelivery costs. The customer must ensure that parking arrangements and entry permissions are in place before the service begins.

We may pause or stop the job where continuing would create risk to people, property, or lawful compliance. This includes unsafe lifting conditions, defective access routes, violence or abuse, animal interference, or instructions that would breach road traffic rules or load safety limits. Any change to the job on the day must be agreed by us, and we may revise the price accordingly. Our staff may refuse to move items that are illegal, contaminated, or clearly unsafe to transport.

Insurance and claims

We maintain insurance appropriate to the nature of the work we provide, but insurance is not a substitute for customer responsibilities under these terms. The customer should keep their own insurance in place for goods of high value, rare items, and items with sentimental significance. Where a claim is made, we may request photographs, receipts, inventory lists, and reasonable access to inspect the item or affected property. Claims should be made as soon as possible after the issue is discovered.

If our liability is established, our obligation will ordinarily be limited to repair, replacement, or the reasonable value of the affected item, subject to the limits permitted by law and any applicable insurance process. We will not accept responsibility for items not disclosed as fragile, for pre-existing faults, or for damage caused by inadequate packaging or customer handling. No employee or driver is authorised to vary these liability terms unless that variation is made in writing by an authorised representative.

Man with van Merton Park bookings are made on the understanding that the customer has read and accepted these conditions in full. By using the service, you confirm that you are authorised to enter into the booking and that the information supplied is true and complete to the best of your knowledge. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a change is required by law.

Governing law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer law gives you the right to bring proceedings elsewhere. If you are contracting as a business customer, you agree that disputes will be handled in the courts of England and Wales.

This agreement represents the full understanding between the parties about the booking and supersedes any previous discussion, draft, or informal statement relating to the same service, unless expressly incorporated in writing. If any part of these terms is found invalid, the remaining sections will continue in effect. Use of our man with van service signifies acceptance of these terms and of any lawful instructions necessary to complete the job safely, fairly, and in compliance with UK regulations.